Remote DBA Services
EXADBA's remote Oracle DBA services are comprised of the following components:
- Support by 24/7 “follow-the-sun” operational Oracle DBAs with guaranteed response times
- Proactive database system availability monitoring
- 24 x 7 data collection and automated alerting
- Monitor & trouble-shooting of RAC, ASM and Data guard issues
- OS monitoring
- Fault management/resolution
- Space and resource management
- Management of your Oracle backups
- Emergency database restore/recovery
- Detection, diagnoses and resolution for performance degradation situations
- Critical incident patching
- Regular health check reports with recommendations
- Detailed status reporting of services provided & work performed
Supplemental DBA Services
Besides our remote Oracle DBA service, we provide the following additional Database Administration services, irrespective of the platform on which the database is hosted including Linux, Sun Solaris, HP-UX, Windows and IBM AIX:
- Installations (10g and 11g)
- Oracle version upgrades (8i » 9i » 10g » 11g)
- Oracle maintenance or patch release upgrades (10.1 » 10.2)
- Applying of Patch Set Updates (PSU) and Critical Patch Updates (CPU)
- Implementation High Availability Solutions (Real Application Clusters and Data Guard)
- Database security management
- Database assessment
- Implementation of Oracle Streams replication (or Golden Gate)
- Implementation of Oracle partitioning functionality
- Backup and Recovery Solutions (RMAN and traditional hot backup solutions)
- Integration of 3rd party backup and recovery tools certified with Oracle, i.e. Legato Networker, HP Data Protector Etc.
- Implementation of Oracle Enterprise Manager with Oracle Grid Control (grid control 11g or cloud control 12c)
- Performance Tuning (OLTP and Data Warehousing Applications)
Monitoring tools
Many of our competitors offer homegrown tools to monitor remotely your Oracle database infrastructure. Getting at the data is often quite difficult for customers. Often the data will be stored in a very proprietary format, as the vendor does not want to give the customer direct access to it, because direct access to the data sort of will remove the need for their layer, their interface or console.
Years of acquiring specialized IT management tools have left some companies with too many tools and too much overlap. We strongly believe that consolidating tools offer many benefits, including quicker incident resolution and higher service reliability.
Three years in the making and representing more than 4 million development hours, Oracle Enterprise Manager 12c delivers the industry’s only solution to combine management of the full Oracle stack with complete enterprise cloud lifecycle management.
Oracle Enterprise Manager 12c is the first product in Oracle's portfolio numbered '12c' where the 'c' stands for Oracle's significant investments in delivering cloud-ready products.
We are convinced that Oracle Enterprise Manager 12c offers a single, integrated console for testing, deploying, operating, monitoring, diagnosing, and troubleshooting, today’s complex IT environments. It offers a simple, scalable solution for running Oracle stack, from applications to disk, in cloud and non-cloud environments. It manages everything in your datacenter - from the operating system to the database, and application tier.
Your databases will therefore be monitored using Oracle Enterprise Manager 12c (for Oracle version below 10c we will use Oracle Enterprise Manager 11c), which will give you as a customer direct access to the data collected.
The Incident Manager provides administrators with a central point of control for managing events, incidents and problems within the infrastructure detected by Enterprise Manager.
One of the most frequently asked questions that our customers ask about Oracle Enterprise Manager is its ability to integrate with other management tools. This is understandable. As good as Enterprise Manager is at managing Oracle database and applications, many IT departments already use other tools for managing their network, keeping track of their storage, and running their helpdesks. Enterprise Manager provides a rich selection of approaches for exchanging data with other tools.
Oracle Enterprise can for example be integrated with HP Service Center, HP Service Manager, HP OpenView Operations Manager, Siebel Helpdesk, BMC Remedy Helpdesk, PeopleSoft Helpdesk, Microsoft Operations Manager and IBM Tivoli Enterprise Console. They help automate ITIL problem and incident management processes by automatically generating helpdesk tickets, forwarding alerts, and synchronizing status updates bi-directionally.
